The Kenya’s Judiciary has roots in the East African Order in Council of 1897 and the Crown regulations
We are committed to providing best quality services to all our customers. Our assurance is to deliver justice fairly, impartially and expeditiously, promote equal access to justice, and advance local jurisprudence by upholding the rule of law in line with the Constitution.
Specifically, the Constitution mandates us;
In our quest to provide timely and quality services to our partners the Judiciary is committed to the following set of core values:
We, therefore pledge as follows:
If a customer contacts the Judiciary our staff will:
Stakeholders are encouraged to raise pertinent issues in form of compliments, complaints, enquiries, observations and suggestions to the Judiciary in person, or through postage or e-mail.
The Judiciary guarantees confidentiality and privacy of information at hand. Issues raised shall be addressed within 7 working days.
If a customer is not satisfied, he/she should not hesitate to contact the Chief Registrar of the Judiciary in person or though the contacts provided at the back of this charter.
Customers are encouraged to give feedback on the Judiciary’s performance to enable us know if we are meeting your needs. Satisfaction survey will be carried out to get feedback on appropriate issues for improved service delivery.