Our Commitment

The Judiciary, Your Independent Custodian of Justice

We are committed to providing best quality services to all our customers. Our assurance is to deliver justice fairly, impartially and expeditiously, promote equal access to justice, and advance local jurisprudence by upholding the rule of law in line with the Constitution.

Specifically, the Constitution mandates us;

1. To expeditiously administer justice to all irrespective of status
2. To administer justice without undue regard to procedural technicalities
3. To protect and promote the purpose and principles of the constitution 2010, and
4. To promote alternative forms of dispute resolution, including reconciliation, mediation, arbitration and traditional dispute resolution mechanism

In our quest to provide timely and quality services to our partners the Judiciary is committed to the following set of core values:

1. Accountability
2. Integrity
3. Openness
4. Professionalism
5. Independence
6. Humility

We, therefore pledge as follows:

1. Cordially greet you and welcome you to our courts
2. Treat you with courtesy, dignity and respect
3. Explain the court and registry process with patience and understanding
4. Accept and respond to complaints and compliments, be they verbal, written or in electronic form
5. Provide reasonable systems due to delay or disability, and locate and reconstruct any missing files with the sense of urgency
6. Take all due and deliberate steps to speed up the finalization of your case.

If a customer contacts the Judiciary our staff will:

1. Attend to all telephone calls promptly and in any case in not more than 3 rings;
2. If unable to respond immediately to any of your queries, customer’s details will be taken to ensure appropriate response within 5 days;
3. Respond to complains within one day upon recipient of an official complaint;
4. Respond to official correspondence immediately, and in any case not more than 1 day from the date of receipt or send an acknowledgement informing the customer when or where to get the necessary assistance.