Office of Ombudsman
The Office of the Judiciary Ombudsman (OJO) is an administrative office under the Office of the Chief Justice. The Office aims to rebuild confidence in the Judiciary from the people it serves and asses the institutions performance from the public point of view by obtaining feedback from the public.
- Receive and process complaints by members of the public against the Judiciary
- Receive and process complaints by members of the public against Judicial officers and judicial staff
- Receive and process complaints from employees
- Enhance public confidence and improve transparency and accountability within the Judiciary and
- Encourage public participation and engagement
- The office executes this mandate by providing a confidential, neutral, independent and informal process that facilitates fair and equitable resolution of grievances.
- CONFIDENTIALITY
All communication will be treated with strict confidence unless there is imminent risk of serious harm or danger
- IMPATIALITY
Interests of concerned parties will be considered impartially to help them reach mutually acceptable, fair and equitable agreements, consistent with the policies and procedures of the Judiciary
- INDEPENDENCE
Observance of the independence of the organizational structure function and appearance to the highest degree possible
- we receive and process complaints and compliments on the institution from members of public.
- We appraise the administration on significant complaint trends as well as maladministration, compliance and adherence to policy and guidelines.
- Employees of the judiciary
- Members of the public and advocates with cases in court or interested parties in a court case
- Goods and service providers to the Judiciary
- Contractors
Send an email to ombudsman@court.go.ke or judiciaryombudsman@gmail.com
POST OFFICE
Send a letter to P.O. Box 30041-00100 Nairobi
TELEPHONE
Call 0748676862 or 0748645711
OFFICE
Reinsurance Plaza, Podium Floor Wing B; Taifa Road.
- The office also receives anonymous complaints/compliments
- All complaints are summarized and recorded in the complaints management system and automatically issued with a number.
- Complaints from walk in clients are received through one on one interviews
- Case number, year, court station, division, and parties
- Give your address( email, phone number, and postal address)
- Complaint in summary form
- Provide your name, PJ and station (in case of staff)
- Any other information required to process your complaint.
- Complaint concerning substantive legal or evidentiary issues(court proceedings)
- Complaints concerning an issue that is subject to appeal by law.(on unfair judgment/ruling)
- Complaints requesting a review or setting aside of court orders
- Complaints regarding matters that are a subject of police investigation
- An application for a Judge or Judicial Officer to disqualify themselves
- Complaint against a Judge
FREQUENTLY ASKED QUESTIONS (FAQS)
- I am dissatisfied with the judgment or ruling delivered by the court in my case. Can your office assist me?
No. Matters relating to the merits of a case, the court’s decision, or the exercise of judicial discretion fall outside our mandate. If you are dissatisfied with a judgment or ruling, you should seek legal advice on the available legal remedies for recourse.
- I have a complaint against an advocate. Can I submit it to your office?
No. Complaints against advocates should be lodged with the Advocates Complaints Commission, which is responsible for handling complaints against advocates.
- What information do I need when lodging a complaint?
To help us process your complaint efficiently, please provide the following information:
For a case related complaint
- Case number and year of the case
- Court station where the matter is being handled
- Names of the parties involved in the case
- Your contact details
- A clear summary of your complaint and the issues raised
- Any other information required to process the complaint.
For non-case related complaint
- Your contact details
- A clear summary of the complaint, including relevant dates, locations and persons involved.
- Any supporting documents or evidence that may assist in the assessment and resolution of the complaint
- How can I lodge a complaint with your office?
You may submit your complaint through any of the following channels:
- By telephone 0748 676 862 or 0748645711
- By email ombudsman@court.go.ke or judiciaryombdusman@gmail.com
- By visiting our offices in person at Reinsurance Plaza, 2nd Floor, Podium Wing
- Through E-filling – https://efiling.court.go.ke/complaints/submit
- Through WhatsApp
- What types of complaints will your office not process?
Our office does not handle:
- Complaints that concern legal issues or the merits of a court decision
- Matters that are currently the subject of an appeal, review or an application to set aside court orders
- Complaints against stakeholders within the justice system, such as Advocates, police officers and prosecutors.
- Other agencies whose complaints are handled by their respective oversight bodies.
- How is my complaint registered?
Once your complaint is received, it is reviewed, summarized and entered into the Judiciary Complaints Management System. The system automatically generates a unique reference number, which is used to track the progress and resolution of your complaint.
- What types of complaints does your office handle?
Our office receives and processes complaints relating to the administration of justice and court services. Examples of complaints we handle include:
- Missing or lost court files
- Delays in the processing of cash bail refunds
- Allegations of corruption or unethical conduct by court staff
- Frequent or unexplained adjournments of cases
- Delay in delivering of judgement and ruling.
- Any other administrative issues affecting access to justice and court service delivery
REINSURANCE PLAZA
Podium Floor Wing B. Taifa Road.
P.O. Box 30041-00100
Nairobi, Kenya
TEL. 0748676862or 0748645711
EMAIL:
ombudsman@court.go.ke or judiciaryombudsman@gmail.com