Office of Ombudsman

The Office of the Judiciary Ombudsman (OJO) is an administrative office under the Office of the Chief Justice. The Office aims to rebuild confidence in the Judiciary from the people it serves and asses the institutions performance from the public point of view by obtaining feedback from the public.

• Receive and process complaints by members of the public against the Judiciary
• Receive and process complaints by members of the public against Judicial officers and judicial staff
• Receive and process complaints from employees
• Enhance public confidence and improve transparency and accountability within the Judiciary and
• Encourage public participation and engagement
• The office executes this mandate by providing a confidential, neutral, independent and informal process that facilitates fair and equitable resolution of grievances.

1. CONFIDENTIALITY

All communication will be treated with strict confidence unless there is imminent risk of serious harm or danger

2. IMPATIALITY

Interests of concerned parties will be considered impartially to help them reach mutually acceptable, fair and equitable agreements, consistent with the policies and procedures of the Judiciary

3. INDEPENDENCE

Observance of the independence of the organizational structure function and appearance to the highest degree possible

• we receive and process complaints and compliments on the institution from members of public.
• We appraise the administration on significant complaint trends as well as maladministration, compliance and adherence to policy and guidelines.

• Employees of the judiciary
• Members of the public and advocates with cases in court or interested parties in a court case
• Goods and service providers to the Judiciary
• Contractors

EMAIL

Send an email to ombudsman@court.go.ke or judiciaryombudsman@gmail.com 

POST OFFICE

Send a letter to P.O. Box 30041-00100 Nairobi

TELEPHONE

Call 0748676862 or 0748645711

OFFICE

Reinsurance Plaza, Podium Floor Wing B; Taifa Road.

• The office also receives anonymous complaints/compliments
• All complaints are summarized and recorded in the complaints management system and automatically issued with a number.
• Complaints from walk in clients are received through one on one interviews

• Case number, year, court station, division, and parties
• Give your address( email, phone number, and postal address)
• Complaint in summary form
• Provide your name, PJ and station (in case of staff)
• Any other information required to process your complaint.

• Complaint concerning substantive legal or evidentiary issues(court proceedings)
• Complaints concerning an issue that is subject to appeal by law.(on unfair judgment/ruling)
• Complaints requesting a review or setting aside of court orders
• Complaints regarding matters that are a subject of police investigation
• An application for a Judge or Judicial Officer to disqualify themselves
• Complaint against a Judge

1. MY CASE HAS NO HEARING DATE

Kindly request for a hearing date through the station online email

2. HOW DO I FILE A CASE AMIDST THE COVID 19 PANDEMIC

Kindly note that the judiciary had digitalized its court process and filing can be done by visiting the respective court stations online portal

3. HOW DO I PAY FOR COURT FEES, FINES, OR BAIL

Payments are done only through Mpesa paybills and KCB Mtaani

4. AM DISSATISFIED WITH THE RULING/JUDGMENT IN MY MATTER

Please be advised on your right to apply for an appeal or review against the ruling/judgment.

5. HOW DO I REPORT CORRUPTION IN THE COURTS WITHOUT REVEALING MY IDENTITY

You can send an anonymous complaint to the Judiciary ombudsman

6. I HAVE A COMPLAINT AGAINST MY ADVOCATE

Kindly visit Advocates complaints Commission located at Co-operative House 9^th Floor Nairobi

7. MY FILE HAS NO HEARING DATE

Visit the registry or log into the stations online platform and request for a hearing date. This is however dependable on the courts diary

8. WE REQUEST THAT YOU FAST TRACK THIS SUCCESSION MATTER

In succession causes the petition for grant has to be gazette for six months. However under special circumstances a party can request the court to reduce the six months period. The procedure entails making an application before the trial judge and if successful a confirmed grant will be issued before the six month expiry. This is done by a way of summons for confirmation within six months.

9. WHO IS ENTITLED TO A GRANT

• Surviving spouse, children, parents, siblings and relatives according to the degree of consanguinity (relation)
• Persons who have been appointed in a Will referred to as executor(male) executrix(female)
• Persons who are NOT a minor, of unsound mind or bankrupt

Where there is no will such person is referred to as an administrator. Not more than 4 people may apply at once.

    REINSURANCE PLAZA 

   Podium Floor Wing B. Taifa Road.

   P.O. Box 30041-00100

   Nairobi, Kenya 

   TEL. 0748676826 or 0748645711

   EMAIL:    

   ombudsman@court.go.ke or judiciaryombudsman@gmail.com